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Exclusively Diamonds has a 100% satisfaction guarantee. If you are unhappy with the item you have purchased you may return the item for a refund* or exchange* within 30 days of the date of shipment.
Exclusively Diamonds will refund or exchange your item as long as there are no signs of wear or damage in any way. Our in-store repair department will evaluate the item and you will be contacted if there are any signs of wear or damage. You must contact Exclusively Diamonds for a Return Authorization Code for your item and have it clearly marked on the outside of the package. If the Return Authorization Code is improperly displayed or the package is uninsured it will be refused.
How to Prepare your Return
1. Return Authorization Code: contact Exclusively Diamonds at contactus@exclusivelydiamonds.com and reference your order id number. You will receive an email shortly with a Return Authorization Code. Please record this code and clearly mark it on the outside of the package.
2. Package your Return: include original box that your item was shipped in and a copy of your paperwork. For security purposes please address the package to the following:
E.D. and Company
1601 Adams Street
Mankato, MN 56001
Please also remember to include your Return Authorization Code for your item, clearly marked on the outside of the package.
3. Insure your Package: Be sure to ship your item fully insured and request a receipt for confirmation that your shipment has been reached to its destination. Exclusively Diamonds is not responsible for loss or damage of returned shipments.
Please note that you must follow these instructions exactly. Failure to do so will prevent the processing of your return. If you have any questions about our return procedure please contact us at contactus@exclusivelydiamonds.com
Thank you for your business.
Sincerely,
Exclusively Diamonds
*Exclusively Diamonds will refund or credit you for an exchange for the original amount of the item at the time you purchased it. Shipping costs are not eligible for return. You will be responsible for the cost to ship the item back to us for a return or exchange.
